Shipping policy
Thank you for shopping with ER_K_Store. We are committed to delivering your orders safely and on time.
1. Shipping Locations
We currently ship orders across India.
2. Order Processing Time
Orders are generally processed and dispatched within 24 hrs after the order is confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
3. Delivery Time
After dispatch, orders are generally delivered within 5–7 business days, depending on the delivery location and courier service.
Delivery times may be longer for remote areas or during sales, holidays, or unforeseen circumstances.
4. Shipping Charges
We offer Free Shipping on eligible orders unless otherwise mentioned on the product or checkout page.
If any shipping charge applies, it will be clearly displayed at checkout before you complete your purchase.
5. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and products.
COD availability can depend on the delivery address and courier service.
6. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or other available communication channels.
You can use the tracking information to check the status of your shipment.
7. Delayed Delivery
Delivery times are estimates and may be affected by factors outside our control, including courier delays, weather conditions, holidays, remote locations, or other unforeseen circumstances.
If your order is significantly delayed, please contact our customer support team.
8. Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete delivery address and contact information.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.
9. Damaged Package
If your package appears damaged at the time of delivery, please contact us as soon as possible and provide photographs or other relevant information so that we can review the issue.
10. Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: mrshahbaz2709@gmail.com
Store: ER_K_Store