Refund policy

Return & Refund Policy

Last Updated: September 24, 2026

At ER_K_Store, we want you to have a smooth shopping experience. If you are not satisfied with your purchase, you may be eligible for a return under the policy below.

1. 7-Day Return Policy

You can request a return within 7 days from the date your order is delivered.

To be eligible for a return:

- The product must be unused and in its original condition.
- The product should be returned with its original packaging, tags, and accessories, if applicable.
- You may be required to provide photos or videos of the product to help us verify the return request.
- Certain products may not be eligible for return due to their nature or hygiene requirements.

2. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide your order number and clear photos/videos of the product and packaging. We will review the request and, where applicable, arrange a replacement or refund.

3. Return Request

To request a return, contact us through our customer support channel and provide:

- Order number
- Reason for return
- Photos/videos of the product, if required

Our team will review your request and provide the next steps if the return is approved.

4. Return Shipping

Return shipping arrangements may depend on the reason for the return.

For products that are damaged, defective, or incorrectly delivered, ER_K_Store may provide or arrange return shipping where applicable.

For other returns, return shipping charges may be applicable.

5. Refund Processing

Once the returned product has been received and inspected, we will process the approved refund within 2 business days.

The actual time for the refund to appear in your bank account or original payment method may depend on your payment provider or bank.

For Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer.

6. Non-Returnable Items

Some products may not be eligible for return, including products that are:

- Used, damaged, or altered after delivery by the customer
- Missing original packaging or accessories
- Specifically marked as non-returnable on the product page

7. Cancellation

Order cancellation may be possible only if the order has not yet been dispatched. Once an order has been shipped, cancellation may not be possible.

8. Contact Us

For return or refund requests, please contact us at:

Email: mrshahbaz2709@gmail.com

Store: ER_K_Store